Exchange Policy Update
Please note: The Chivery will be TEMPORARILY switching to a RETURNS FOR REFUND ONLY policy starting with orders placed after August 10th 2015 at 11:59:59 CST.
The exciting news is that we are currently in the process of moving all of our sweet t-shirts, hats, hoodies, and cool shit to a brand new fulfillment location that will serve the customer much more efficiently. Because of this, WE CANNOT ALLOW ANY EXCHANGES ON PRODUCT AT THIS TIME. We apologize for any inconvenience this may cause. We know it kinda sucks but we expect this temporary policy change to only last a couple of weeks, so hold tight!
The Chivery Team has definitely heard your comments and concerns regarding the order experience. That’s why we’ve decided to completely re-tool the whole fulfillment system to make efficiency our top priority. Being more efficient at fulfilling your orders helps to improve the overall Chivery customer experience. What does all this mean? Basically, you get your awesome Chivery items faster and with less hassle!
Our goal is for all shipments to be fulfilled within 24 hours of an order being placed. The Chivery Team is pretty stoked about it and we know you are going to love the speedy new service, increased item availability, and best-in-class order accuracy.
Also, stay tuned for even more fun and useful improvements coming soon that will make shopping with The Chivery even easier and more fun!
Thanks and KCCO!